SHIPPING POLICY
- Free shipping on orders $100+
- We ship anywhere in the contiguous United States
- We do not ship to P.O. Boxes, or APO/FPO addresses.
Due to the nature of shipping perishable items and wanting to make sure your product arrives in the best condition possible; we ship via UPS Ground, Next Day Air, and Second Day Air. Not all options may be available to you, depending on where you live.
We only ship Monday through Wednesday to ensure the cheese doesn’t get caught in transit over the weekend. Please have all orders placed by 12:00 pm Tuesday or they may be carried over to the next Monday to ship.
Please note that we try to get out all our orders in a timely manner. 2nd day air is only time in transit, not time from placing order to doorstep.
If the order is received by 12:00pm Monday or Tuesday, it will ship the following day. If it received Tuesday after 12:00pm it may ship the following Monday.
If an item is out of stock, we will try to contact you via phone or email to see if you want a substitute. If we do not hear from you, we will cancel the item off the order and refund you for the item.
INCORRECT SHIPPING INFORMATION/MISSING SHIPMENTS:
We will not be responsible for shipments with incorrect zip codes, wrong addresses, refused packages or missing apartment numbers. If the package is returned, we will not refund the money. The shipment can be resent, but additional shipping charges will apply. If the package has been in transit for an extended period and perishable items need to be replaced, that too will incur additional charges.
We are not responsible for shipments that end up missing after delivery. Please ensure recipient is home for the package to arrive or have it shipped to the receiver’s place of business to ensure safe delivery.
DAMAGE:
If any damage would occur with your shipment, you must notify us immediately at info@capellacheese.com
Do NOT throw the shipment away, this includes the packaging. If you throw it away, we cannot help you. Our shipper requires a minimum of 6 pictures to back up any type of damage claim. Based upon the pictures, we can process a claim, it does not however, guarantee reimbursement.
WEATHER:
Weather may delay packages. Weather delays void any guarantees of delivery.
Hot weather may cause only next day air availability for shipments.
RETURN POLICY
For safety reasons, we cannot accept returns on perishable products.
Common Shipping Questions
Is Odor Normal?
- Yes! Stinky cheese is good! Depending on the style of cheese (especially bloomy-rinded, washed rinds, and blue cheeses), your shipment may have a strong odor. That's okay! This odor is not indicative of quality, nor spoilage.
Should ice packs be frozen?
- We pack our shipments to last 48 hours. When they leave our warehouse, ice packs are frozen, and perishables are fridge temp. They will both gradually warm throughout the shipping process. By the time they reach you, ice packs may be completely thawed. As long as the contents inside the insulation are not hot, you can safely refrigerate your perishables to be enjoyed later.
- Fun Fact: Many cheeses spend the majority of their maturation process in aging temps upwards of 70*. And in cooler countries, many cheeses are rarely refrigerated at all.